Great Customer Experience Should Create Revenue Good customer experience is a “nice to have”. If it isn’t adding revenue though, what is the point? I said what I said. A customer experience consultant and expert doesn’t think it’s ok to have a good one unless it’s doing something else for your business. Customer experience is […]
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The Customer Connexion YouTube Channel
Get a sense of who we are and check out the YouTube Channel for fun and free advice about the Customer Experience!
Find tips on everything from making more tips to how to hire the right customer service reps. There is something for everyone on the channel – business owner or employee!
No, the Customer is not ALWAYS right
The customer is always right. This has been the golden rule of customer service forever, but is it correct?
The truth is, the customer is not always right.
Make it Easy before it’s Delightful
Customer retention is everything. Today many companies are obsessed with striving to create unique experiences that delight customers to keep them coming back for more. However, before we focus on delighting customers, we need to get the basics right.
Customer Service versus Customer Experience
Customer service and customer experience are often used interchangeably, but they are two very distinct concepts. So what’s the difference? Customer service specifically refers to the interactions that customers have with a company’s employees. Customer experience encompasses all of the interactions and touch points a customer has with a company, including its products, services, brand, […]
2024 Customer Experience Reading List
In the spirit of adding to the noise of setting goals and self improvement in the new year, let’s pile some ACTUALLY helpful reading material for your business. Some books are a “nice to read” but these 3 are full of practical tips and insights on how to improve your general customer experience AND increase […]
Who is a Customer?
Think you don’t work with customers because your stakeholders aren’t called ‘customers’? Think again. Everyone is a customer. The concept of a customer is often limited to those who walk into a store and purchase a product or service. However, the reality is that everyone is a customer in one way or another. Whether we are seeking […]