In the spirit of adding to the noise of setting goals and self improvement in the new year, let’s pile some ACTUALLY helpful reading material for your business. Some books are a “nice to read” but these 3 are full of practical tips and insights on how to improve your general customer experience AND increase […]

Think you don’t work with customers because your stakeholders aren’t called ‘customers’? Think again. Everyone is a customer. The concept of a customer is often limited to those who walk into a store and purchase a product or service. However, the reality is that everyone is a customer in one way or another. Whether we are seeking […]