Revenue Growth Through Customer Experience Assessments
Find out what’s stopping your customers.
Understand exactly why your customers hesitate to buy or don’t return and get a practical solution tailored to your business. Growth doesn’t have to come from more products or a larger sales team. Increase your revenue with simple customer experience improvements.
Don’t waste time, money, and effort on ineffective solutions.
With years of experience across a wide range of industries, I specialise in customer experience consulting for startups, scaleups, and small and medium size businesses. Tailored strategies fix pain points, remove barriers, improve service, and increase loyalty in order to grow revenue and improve operational journeys for both your team and your customers.
Expert CX consulting for growth-focused businesses
Customer Experience can Undermine Your Sales
1. Small experience issues slowly erode customer trust and further growth. They are easy to miss or dismisss.
2. Larger experience problems aren’t rectified correctly or fast enough, causing further revenue loss.
3. Teams face unrealised barriers to providing a better experience, leaving customers frustrated.
Tangible Clarity on What’s Not Optimised
I help you clearly understand where your customer experience is breaking down, why it’s happening and what to focus on first.
You’ll receive a practical diagnosis of pain points, recommended actions, and a clear prioritisation roadmap that’s designed to give you confidence on what to fix next.
What Working Together Looks Like
I take the time to truly understand your busines – from how customers experience it, to how your team runs it.
I look at your journey from multiple angles, connect the dots between experience and operations, and turn that into tailored, practical direction to help you grow revenue.
Working with The Customer Connexion provided an actionable face lift to our customer operations enabling us to increase our sales and repeat customers quickly.
– Shawn Hussain
Working with The Customer Connexion was so easy and organized! They helped our business measure customer satisfaction with certainty.
Before working with them, we had problems with knowing if or how much our customers were happy with our products. I’m Shawn Hussain and I’m a partner in Gloves.com – our company sells disposable gloves to a wide variety of businesses and individuals. Working with The Customer Connexion helped us track and increase customer satisfaction by double digit percentage points! This allowed us to double down on what worked, improve what didn’t and helped decrease stress for our customer service team.
I would strongly recommend working with Claire and her consultancy to anyone who needs help with understanding their customers and increasing their sales. She had a fun and innovative take on how to connect with clients and provide them with the best experience possible which in turn is helping us achieve our goals. I cannot recommend it enough!
Shawn Hussain
Managing Partner of Gloves.com
We recently partnered with The Customer Connexion to help launch our new CX program at Swyftx, and it was easily one of the best things we’ve done for our team.
Claire has a really rare gift for making the ‘serious’ work of customer experience actually fun! She has such a natural, infectious energy and instantly builds rapport with everyone. The workshops she ran were exceptional, and we truly felt like she was part of our team from day 1.
If you need someone to get your team genuinely excited about CX, Claire is your person!
Siân Howatson
Head of Customer Insights & Automation, Swyftx
We recently partnered with The Customer Connexion to help launch our new CX program at Swyftx, and it was easily one of the best things we’ve done for our team.
Book a free consultation
Want to know more? Book your free consult right now. Together we’ll find the best customer experience solution for your business.
Wednesday Webinars: The Experience Gap
Join me once a month for a free webinar on a variety of topics about the customer experience and more. Rotating between short how-to sessions and chats with experts in their field, there is something for everyone!
Subscribe on YouTube
Discover more on YouTube — packed with free, fun tips on customer experience, from earning more tips to hiring the right team and everything in between.