Helping businesses thrive…
Packages
Customer Pain Points
& Barriers
A thorough analysis of your customer’s pain points and barriers and what prevents them from purchasing or returning.
Included
Choose a specific point in the customer journey or analyze end-to-end experience.
A complete overview of the customer experience and the major and minor findings.
Solutions for customer pain points and barriers.
Optional Add-ons:
The Customer Connexion will oversee and manage rollout of selected solutions.
Additional customer service training and upskilling.
Competitor Comparison (Recommended)
Side-by-side analysis of competitors’ customer journeys to reveal strengths, weaknesses, and ways your brand can stand out.
Included
Level 1 Package, plus:
Research top competitors in your industry and explore their strengths and opportunities.
A complete overview of your brand’s customer experience as compared with your competitor’s.
Solutions for customer pain points and barriers.
Optional Add-ons:
The Customer Connexion will oversee and manage rollout of selected solutions.
Additional customer service training and upskilling.
Become Customers’ “Most Loved” Brand
Designed for brands that want to lead, not just compete. This package focuses on long-term loyalty and customer delight.
Included
Level 1 & 2 Package, plus:
Where and how to surprise and delight your customers
Project Pending Agreed upon recommendations implemented by The Customer Connexion
Optional Add-ons:
Additional customer service training and upskilling specifically on how to increase customer satisfaction
FREE Initial Consult
Areas of expertise
- • End-to-End Customer Experience
- • Pain-Point and Barrier Identification
- • Website and information analysis
- • UX / UI analysis
- • Startup Customer Experience Strategy and Design
- • Customer Journey Roadmapping
- • Benchmarking
- • Mystery Shopping
- • Competitor Comparison
- • Pricing Analysis
- • Policy Evaluation
- • Customer Service Breakdown
- • SWOC (Challenges not Threats)
- • CX Consulting Retainer
- • And More!
- • Phone Etiquette
- • Customer Communications
- • Handling difficult or upset customers
- • In-Person Customer Service Training
- • Virtual Customer Service Training
- • Written Copy
- • Email / Text template builds
- • Call Guidelines
- • Communication improvements
- • Soft-Selling Techniques
- • Employee Handbooks and Processes
- • Team Incentives
- • Meaninful Recognition
- • Customer Service Rep / Frontline Staff recruitment
- • Understanding Customer Perception
- • And More!
- • Intuitive understanding of customer behavior
- • Customer Journey Gaps
- • UX / UI updates
- • Employee Tools and Apps
- • CRM Assistance
- • Continuous Improvement
- • Policy Changes
- • Website Navigation
- • Barrier Removal
- • Surveys and Feedback
- • Lead Nurturing and Win-back emails
- • Product or Service Recommendations
- • Sales Pipeline Creation and Organisation
- • Customer Retention
- • Customer Metrics
- • Task Automation and Reduction
- • Low-cost solutions
- • And More!
Book a free consultation
Book your free 15-minute consult with Customer Connexion — we’ll help you find the best customer experience solution for your business.