Turn customer experience into market growth.
Choose the level of support that fits your business. From assessment, to leadership, to hands-on support, get started with The Customer Connexion today.
CX Assessment
The CX Growth Asessment is a fast, practical way to understand exactly where your customer experience is breaking down, why it’s happening, and what to fix first. Run a full diagnostic or try the smaller CX Audit.
Outcomes:
Choose a specific point in the customer journey or analyze end-to-end experience to get a clear view of customer and internal experience gaps.
A clear list of prioritised recommendations based on impact and effort.
Confidence in what will drive revenue, not just activity. A roadmap you can actually execute.
Best For:
Growing teams who need clarity before investing time and money into the wrong solutions.
Established businesses that have stalled growth or losing market share and are unsure why.
Consulting Services
Need general assistance? Targeted short-term or project-based CX consulting? Strategy implementation? I will help you solve specific problems, lift performance, and turn ideas into action.
Possibilities:
Build out, connect, and use your customer feedback and data more effectively.
Create a CX Strategy and future roadmap for your teams that incorporates the right tools, support, systems or AI programs for your team.
Level up your frontline teams with training, customer service design, and polished processes.
Bespoke CX initiative project management or Growth Diagnostic recommendations implementation,
Best For:
Teams who know what they want to do or improve but aren’t sure how to do it or need expert guidance to do it right.
Speaking & Workshops
Get the famous injection of energy into your teams! These sessions are designed to cut through the noise, align your teams, and turn customer-centricity into something practical, measurable, and motivating.
Outcomes:
Embed customer experience into decision making and a culture of customer-centricity or customer-obsession.
Align internal teams, systems, and priorities. Build capability and alignment with problem solving labs and prioritisation workshops.
Every session, whether it’s a workshop or a talk, has elements of easy audience participation. Team are engaged and built into the sessions.
Best For:
Every size and type of business sometimes needs a little energy uplift! From small workshops to interactive large group talks and keynotes, Claire connects with your team in practical and memorable ways.
Claire is an experienced emcee and event host and chair for various events. She can bring together crowds and audiences in a fun and refreshing way. No matter your industry or topic, Claire can simultaneously breathe life and crowd control into your event.
Voice of Customer Transformation
If your VoC program needs a refresh, a rebuild, simple strengthening, or just needs to be taken seriously across. the buisness, I help turn it into something that drives real change.
Possibilities:
Audit your current VoC program to identify gaps, blind spots, and what’s not being used. Refine how feedback is collected, reported, and shared so it actually drives action.
Design a VoC program from the ground up or reset what’s not working.
Create a clear structure for collecting, analysing, and acting on feedback across your business.
Enhance your existing program to go deeper and deliver more impact.
Connect insight to decision-making, prioritisation, and measurable improvement.
Run targeted customer focus groups to uncover deeper insights behind the data.
Understand what customers really think, feel, and experience so you can act with confidence.
Best For:
Voice of Customer Transformation programs are suitable to small businesses and scaleups with little to no existing programs or medium size businesses with systems that have been built over time and are no longer providing the actionable insight.
Fractional Head of CX
For businesses in transition that need to move their Customer Experience strategy and initiatives faster, I step in as your Fractional Head of CX, providing strategic direction, leadership, and momentum.
Outcomes:
Embed customer experience into decision making and a culture of customer-centricity or customer-obsession.
Align internal teams, systems, and priorities. Build CX capability internally with hands-on leadership.
Turn customer insight into action and execution. Build momentum when internal teams are stretched with competing priorities.
Best For:
Fast growing businesses that can’t commit to a full time Head of CX yet but need to embed customer strategy into their growth. plan.
Medium size businesses that need immediate CX support or are ready to invest in CX but unsure where to start.
FREE Initial Consult
Areas of expertise
- • End-to-End Customer Experience Diagnosis
- • Pain-Point and Friction Analysis
- • Customer Feedback and Insight Review
- • Website and Digital Experience Evaluation
- • UX / Usability assessment
- • Customer Communication Review
- • Competitor Comparison and Benchmarking
- • Mystery Shopping
- • Rention and Loyalty Analysis
- • Pricing Analysis
- • Customer Service Breakdown
- • And More!
- • CX Improvement Strategies
- • Conversion and retention optimisation
- • Communication Improvements
- • In-Person or Virtual Customer Service Training
- • Customer Churn Reduction Strategy
- • UX improvements and flow
- • Email / Text template builds or updates
- • Call Guidelines and Etiquette
- • Soft-Selling Techniques
- • Process Improvements
- • Winning Difficult Customers
- • And More!
- • Customer Experience Strategy and Design
- • Culture Development
- • Customer Journey Gaps
- • UX / UI updates
- • Continuous Improvement
- • Policy Changes
- • Surveys and Feedback
- • Lead Nurturing
- • Task Automation and Reduction
- • Policy Evaluation
- • Low-cost solutions
- • Frontline Staff recruitment
- • Customer Perception Improvement
- • CX Consulting Retainer
- • And More!
Book a free consultation
Book your free initial consult with The Customer Connexion — we’ll help you find the best customer experience solution for your business.
Wednesday Webinars: The Experience Gap
Join me once a month for a free webinar on a variety of topics about the customer experience and more. Rotating between short how-to sessions and chats with experts in their field, there is something for everyone!