The Experience Gap

Wednesday Webinars

“The Experience Gap” is a monthly 30 minute webinar series exploring how customer experience impacts revenue through conversion, retention, and growth. Hear from the customer experience expert herself Claire and other industry experts to learn how to identify friction across your customer journey and connect CX strategy to your business strategy.

The last wednesday of every month we alternate sessions with a “How To” webinar and a Fireside Chat with a different industry expert on a topic or trend that can improve all businesses.

Next Webinar Session

22nd of April – 10:30am AEST

Fireside Chat: Siân Howatson, AI in CX

Siân Howatson is a senior CX leader focused on turning insights into business impact and building the best AI powered customer experiences. As the Head of Customer Insights and Automation for Swyftx, she is at the forefront of automation technology. After recent AI implementation focused on improving the customer experience and upskilling staff, Siân was just named in the Top 50 AI Leaders in CX to Follow in 2026!

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“How To” Practical Development Sessions

March 25th, 2026 – Linking CX to Revenue – FINISHED

May 20th, 2026 – The Gen Z Buying Code

Fireside Chat with an Industry Expert

April 22nd, 2026 – Siân Howatson, AI in CX

June 24th, 2026 – TBA Industry Expert Chat