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Helping businesses thrive - The Customer ConneXion Consulting
Service Packages
Level 1 Package: Customer Pain Points & Barriers
A thorough analysis of your customer's pain points and barriers and what prevents them from purchasing or returning.
Research Customer Journey
Included
Choose a specific point in the customer journey or analyze end-to-end experience.
Findings Provided
Included
A complete overview of the customer experience and the major and minor findings.
Suggested Solutions
Included
Solutions for customer pain points and barriers.
Solution Project Management
Additional Cost
The Customer Connexion will oversee and manage rollout of selected solutions.
Training for Frontline Staff
Additional Cost
Additional customer service training and upskilling
Level 2 Package: Competitor Comparison (Recommended)
In addition to Level 1 package, we will analyze your competitor's customer journeys and show you a side by side comparison. It willl include their strengths and areas of opportunity as well as highlight your USP (unique selling points) and how you can capitalise on their oversights.
Standard Level 1 Package
Included
Competitor Research and Comparison
Included
Research top competitors in your industry and explore their strengths and opportunities.
Findings Provided
Included
A complete overview of your brand's customer experience as compared with your competitor's.
Suggested Solutions
Included
Solutions for customer pain points and barriers.
Solution Project Management
Additional Cost
The Customer Connexion will oversee and manage rollout of selected solutions.
Training for Frontline Staff
Additional Cost
Additional customer service training and upskilling
Level 3 Custom Package: Become Customers' "Most Loved" Brand
Great for any company looking to become the number one most-loved brand in their field. This is where we work beyond just customer journey and sales improvements to win your customers' loyalty.
Package Levels 1 & 2
Included
Above and Beyond Recommendations & Solutions
Included
Where and how to suprise and delight your customers
Recommendation Implementation
Project Pending
Agreed upon recommendations implemented by The Customer Connexion
Custom Training for Frontline Staff
Additional Cost
Additional customer service training and upskilling specifically on how to increase customer satisfaction
What is our pricing structure?
Initial Phone/Virtual Consultation (15 min)
FREE
Tell us what you're looking for and get to know us - are we the ones that can help you?
All Subsequent Pricing is Project Based
How pricing is determined
Size and Age of Company
Size and Age of Company
Size and Age of Company
Older or bigger companies with more departments have a lot more to evaluate! The size of the organization makes a big difference, as does its age.
Scope of the Project
Size and Age of Company
Size and Age of Company
How big or small are your goals? How generic or specific are they? How many current processes do you have and how many aspects need to be evaluated?
Services Provided
Size and Age of Company
Services Provided
Are you choosing one service option? Or do you need multiple services and recommendations? Each additional service costs more. We'll always be upfront with what each service costs.
Areas of Expertise
Customer Experience Analysis
Customer Service & Sales Training
Customer Service & Sales Training
- End-to-End Customer Experience
- Pain-Point and Barrier Identification
- Website and information analysis
- UX / UI analysis
- Startup Customer Experience Strategy and Design
- Customer Journey Roadmapping
- Benchmarking
- Mystery Shopping
- Competitor Comparison
- Pricing Analysis
- Policy Evaluation
- Customer Service Breakdown
- SWOC (Challenges not Threats)
- CX Consulting Retainer
- And More!
Customer Service & Sales Training
Customer Service & Sales Training
Customer Service & Sales Training
- Phone Etiquette
- Customer Communications
- Handling difficult or upset customers
- In-Person Customer Service Training
- Virtual Customer Service Training
- Written Copy
- Email / Text template builds
- Call Guidelines
- Communication improvements
- Soft-Selling Techniques
- Employee Handbooks and Processes
- Team Incentives
- Meaninful Recognition
- Customer Service Rep /
- Phone Etiquette
- Customer Communications
- Handling difficult or upset customers
- In-Person Customer Service Training
- Virtual Customer Service Training
- Written Copy
- Email / Text template builds
- Call Guidelines
- Communication improvements
- Soft-Selling Techniques
- Employee Handbooks and Processes
- Team Incentives
- Meaninful Recognition
- Customer Service Rep / Frontline Staff recruitment
- Understanding Customer Perception
- And More!
Improvements & Recommendations
Customer Service & Sales Training
Improvements & Recommendations
- Intuitive understanding of customer behavior
- Customer Journey Gaps
- UX / UI updates
- Employee Tools and Apps
- CRM Assistance
- Continuous Improvement
- Policy Changes
- Website Navigation
- Barrier Removal
- Surveys and Feedback
- Lead Nurturing and Win-back emails
- Product or Service Recommendations
- Sales Pipeline Creation and Organisation
- Customer Retention
- Customer
- Intuitive understanding of customer behavior
- Customer Journey Gaps
- UX / UI updates
- Employee Tools and Apps
- CRM Assistance
- Continuous Improvement
- Policy Changes
- Website Navigation
- Barrier Removal
- Surveys and Feedback
- Lead Nurturing and Win-back emails
- Product or Service Recommendations
- Sales Pipeline Creation and Organisation
- Customer Retention
- Customer Metrics
- Task Automation and Reduction
- Low-cost solutions
- And More!
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