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Welcome Folks!
You won't find overly professional, stuffy customer service lectures here! We love serving HUMANS and hope we can help you and your team do the same. There is joy and fun in making life better for employees, businesses and the people they serve and we can't wait to make that happen with and for you.
Why Is The Customer Experience Important?
In today's world anyone can make a product or service better, cheaper, and faster. Those are all very important aspects of the customer experience, but growth is limited if they're your sole focus. What really sets organizations apart is their ability to delight the customer and consistently exceed their expectations. Taking a proactive approach to serving your customers can mean the difference between soaring sales and floundering numbers.
Why Is The Customer Experience Important?
In today's world anyone can make a product or service better, cheaper, and faster. Those are all very important aspects of the customer experience, but growth is limited if they're your sole focus. What really sets organizations apart is their ability to delight the customer and consistently exceed their expectations. Taking a proactive approach to serving your customers can mean the difference between soaring sales and floundering numbers.
What We Do
We are a business management consultancy specializing in the customer experience, but we go a step further to help your staff. We start as a prospective customer, note all of the barriers and pain points encountered and provide you with a full report and solutions to each issue. In addition to evaluating your CX and front facing operations, offering recommendations and providing solutions, we also offer many different customer service and communications trainings.
The trainings can be carried out in conjunction with the evaluation or as a separate service altogether. Our workshops are fun and acknowledge the difficulties of working with customers and show frontline staff how to become superstars!
Who We Work With
We work with startups and small businesses who are agile enough to make changes and are ready to level up their customer game to improve their sales and their bottom line across the organization. Our specialty market is businesses whose customer base is primarily younger audiences such as Millenials and Gen Zs or those looking to expand to the markets and don't know how.
Our experience spans many different industries including: Higher Education, Food & Beverage Services, Hospitality, Entertainment, Events, Music, Retail, Commodities, and more! Don't see your industry? That's ok! Our skills are transferrable to most customer facing operations - let's see what we can do for you!
our founder and director
Claire Cunningham
Claire has 16 years of experience working with customers and clients and managing frontline teams in a multitude of industries.
Those who work with her describe Claire as a quick problem-solver, passionate, and over-the-top excited about ensuring the customer experience is nothing short of incredible! She is the lead consultant and trainer you'll be working with at The Customer Connexion. Placing not only customers but also staff at the forefront of a business has led to incredible results in her career. In addition to numerous awards, Claire has mastered the art of sales growth through seamless and delightful customer experiences.
Having worked primarily with Millenial and Gen Z audiences for the last few years has provided her with a great understanding of what those markets require and value. Anticipating their ever-evolving wants is what makes her the superhero your business needs.
The Approach
We are young and fun and our approach to customer service is too! Our offerings include an initial consult to learn who you are and what you value and then a subsequent presentation to help identify gaps and opportunities, a comprehensive recommendations report that includes a project plan with timelines and a cost analysis. We also offer a suite of quality training services that will help get you and your staff from point A to point B quickly and smoothly. We love creating an all-star, stellar customer experience and employee experience!
Why Us?
We want to work with you to make sure you stay true to who you are as an organization and ensure your staff thrive! Our goal is to make sure your customers come back time and again because of the delightful experience you can offer. We will work with you and your frontline customer service staff to understand what makes you, you! We don't offer a stuffy, traditional business model. Our operations take a different, fun, and more relatable approach! If your company's target audience is young or your employees are too, we are the best people to power up your operations!
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